617.421.4400 bwpinfo@blackstonewilliams.com

Resident Toolbox

Maintenance Requests & Transaction History

Please login to view your transaction history or submit a maintenance request.


We do accept online payments. To make a payment online, please login. We also accept checks and money orders, sorry Cash is not accepted. Rent is due on or before the 1st of each month. Please see your lease for full details.

Pete's Practical Pointers

We offer the following video tips & tricks in an effort to ensure your comfort and facilitate the fastest solution to your maintenance issue. By using the tips & tricks below, you will help identify the problem and prevent possible maintenance charges.

These quick, helpful videos will guide you through the steps which may help you resolve the issue and prevent maintenance charges.

How to Plunge a Toilet

Peter from Blackstone Williams shows you how to properly unclog a toilet.

How to Securely Lock a Double Hung Window

Peter from Blackstone Williams shows you how to securely lock a double hung window. Not only does this ensure your window is locked, it will help keep the window sealed thereby reducing drafts.

How to Defrost an Under-counter Fridge

Peter from Blackstone Williams walks you through the necessary steps to properly defrost your under-counter fridge.

How to Reset a GFCI

Peter from Blackstone Williams shows you how to reset a GFCI.